- Our policy lasts 30 days. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a return, your order must be unused and in the same condition that you received it. It must also be in its original packaging.
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Customers are responsible for paying any customs and/or VAT fees, postal companies will likely return the package back to you if these are not paid within 30 days.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Please email support@northyard.com or use our contact page to initiate a refund.
