Refund policy
Return window
You may request a return within 30 days after the order is delivered.
Return condition
Indoor try-on is allowed. To qualify for a return, the item must not have been worn in use or washed, and it must be returned with its original tags and original packaging. A receipt or other proof of purchase is required. All products, including sale and clearance items, are eligible for return when these conditions and the return window are met.
Return authorization
Contact support before sending any return. Include your order number, the item you wish to return, and the reason for the return. After reviewing your request, we will provide authorization and return instructions for an approved return. Do not send a parcel to the sender address on your package or any other address before receiving authorization. The return warehouse address is provided only with approved instructions.
Ordinary returns
For ordinary returns due to fit, size, color, or a change of mind, only the amount paid for the returned items will be refunded after the return is received, inspected, and approved. Original shipping charges, including any US$39 shipping charge, are non-refundable for these ordinary returns. You are also responsible for return shipping costs.
Incorrect, damaged, or defective items
If an item is incorrect, damaged, or defective, contact us within 15 days after delivery. After the issue is reviewed and the return is authorized, NORTHYARD will cover the return shipping cost and provide the appropriate instructions.
Restocking fees
NORTHYARD does not charge a restocking fee.
Exchanges
We do not offer direct exchanges. Return the original item through the authorized return process and place a new order for the preferred item.
Refund timing
After the returned item is received, inspected, and approved, NORTHYARD will initiate the refund to the original payment method within 1–2 business days. The bank, card issuer, or payment provider may require an additional 5–10 business days to post the refund to your account.
Contact
Email: support@northyard.com
Phone: +1 (213) 564-3815
Email and contact-form requests can be submitted 24/7. We reply within 1–2 business days.